Privacy Policy

1. Who we are

The data controller for the Service is SITEKD LTD, trading as SiteKD.

SITEKD LTD — a private limited company · London, United Kingdom. Company number: 17249320. Registered office: 128 City Road, London, United Kingdom, EC1V 2NX. Jurisdiction: England and Wales.

For privacy questions: hello@sitekd.com.

2. What information we collect

Information you provide: name, email, phone, business name, billing details, support messages and other content you submit through forms or when communicating with us.

Information collected automatically: IP address, device type, browser, operating system, pages visited, referrer URLs, session duration and usage events on the site.

Payments: processed by third parties. We receive transaction confirmations and limited billing data. We do not store full card numbers on our servers.

3. How we use information

We use personal data to:

• Provide, operate and maintain web services
• Respond to enquiries and provide customer support
• Process payments and send billing-related messages
• Send important notices about the service, security and updates
• Improve performance, security and user experience
• Detect, prevent and address fraud, abuse or technical issues
• Comply with legal obligations and the Terms of Use

4. Legal bases (where applicable)

Where the law requires it (including UK/EU GDPR), we rely on: performance of a contract, legitimate interests (e.g. security and service improvement), consent (where you have given it) and legal obligation.

5. SMS, email and electronic messages

We may contact you by email, SMS and other electronic channels about a project, security, billing, quotes and — with consent — service updates and communications.

Consent: we send marketing SMS only with clear prior consent. Transactional messages (codes, security, payments) may be sent when necessary for the Service.

Opt-out: you may withdraw consent for marketing SMS at any time by replying STOP or emailing hello@sitekd.com. Reply HELP for assistance. Opting out of marketing does not affect mandatory service or security messages where the law allows.

We keep records of consent, opt-in and opt-out where needed for compliance and fraud prevention.

6. Who we share information with

We may share data with trusted providers for hosting, analytics, email, payments, support and infrastructure — only as needed and with appropriate safeguards.

We may disclose information if required by law, a court or a public authority, or to protect the rights, property or safety of SiteKD, our clients or others.

We do not sell, rent or trade your personal data for third-party marketing.

7. International transfers

Your information may be processed in countries other than your own. Where required, we apply appropriate cross-border transfer measures under applicable data protection law.

8. Retention

We retain personal data only as long as needed for the purposes in this policy, including legal, accounting and reporting requirements. When data is no longer needed, we delete or anonymise it securely.

9. Security

We apply administrative, technical and organisational measures to protect information, including encryption in transit, access controls and monitoring. No method of transmission over the internet is 100% secure.

10. Your rights

Depending on your location, you may have the right to access, rectify, erase, restrict or object to certain processing, as well as data portability or withdrawal of consent where applicable.

To exercise your rights: hello@sitekd.com. We may ask you to confirm your identity. You may also lodge a complaint with your local data protection authority.

11. Cookies and tracking

We use cookies and similar technologies for core functionality, preferences, analytics and security. You can manage them in your browser settings; disabling some cookies may affect how the site works.

12. Children

The Service is not intended for anyone under 18. We do not knowingly collect data from children. If you believe a child has provided us with data, contact us so we can delete it promptly.

13. Third-party links

The site may contain links to external sites. We are not responsible for their privacy practices. Review their policies before sharing personal data.

14. Changes to this policy

We may update this Privacy Policy. Material changes will be posted on this page with an updated “Last updated” date. Continued use after changes means you accept the updated policy.

15. Contact

SITEKD LTD · Email: hello@sitekd.com